Agents are on the rise! And Microsoft 365 Copilot is leading the charge.

As artificial intelligence continues to mature, we’re entering an exciting phase where AI agents are becoming a natural part of how we work—quietly streamlining tasks, uncovering insights, and helping teams move faster with more focus.

At Digigen, we’re proud to partner with Microsoft to help our clients unlock this next wave of productivity with Microsoft 365 Copilot. The latest updates mark a major milestone in how AI will support organisations—not just through automation, but through intelligent agents that learn, adapt, and support more meaningful work.

What Are AI Agents—and Why Should You Care?

Microsoft 365 Copilot already serves as the intuitive, AI-powered interface for work—your digital assistant embedded across the Microsoft apps your teams rely on daily: Word, Outlook, Excel, Teams, and more. Now, with AI agents, Copilot becomes even more powerful.

Think of Copilot as your AI “operating system,” and agents as the “apps” that handle specific workflows—like researching, analysing data, or managing repetitive admin. These agents go beyond traditional automation. They’re intelligent, task-specific systems built to understand context, respond to ambiguity, and adjust to your unique ways of working.

Whether you’re in sales, marketing, finance, or IT, there’s a use case where agents can lighten the load and sharpen the impact.

Meet the Newest AI Agents in Microsoft 365

Microsoft recently introduced Researcher and Analyst, two new reasoning agents designed to support some of the most common—and complex—business challenges.

Researcher: From scattered info to structured thinking

When you’re building a strategic plan or trying to get a clear view of a topic, it can be overwhelming to gather and make sense of all the information across emails, documents, meetings, and the web. Researcher pulls it all together—curating, organising, and presenting what’s relevant so you can start strong and work faster. It’s like having an AI knowledge assistant who knows where everything lives and brings the right pieces to your fingertips.

Analyst: From raw data to real insights

Data can be one of your biggest assets, but also one of the biggest bottlenecks. Analyst is a data-savvy Copilot agent that thinks like a data scientist. It can clean, explore, and analyse your datasets to surface patterns, insights, and trends. Without needing advanced analytics experience. It even writes and runs Python code for complex queries, showing you the exact steps behind every insight. Whether you’re forecasting revenue or identifying customer churn, Analyst empowers non-technical users to make smarter, faster decisions.

Customise Your Agents (No Coding Required)

One of the most exciting updates is the ability to create your own AI agents using Copilot Studio. You don’t need to be a developer to do it—just bring your understanding of your team’s workflows. Whether you’re designing an agent to handle expense approvals, customer inquiries, or knowledge management, you can tailor Copilot to fit the way your team works.

This opens up huge possibilities for internal teams to automate, personalise, and accelerate work on their own terms—turning AI from a buzzword into real, daily impact.

How Agents Are Already Powering Smarter Work

AI agents are already showing up in high-impact scenarios, such as:

✅ Handling multi-step admin (like gathering and flagging expense receipts based on policy)
✅ Resolving vague customer queries by matching them to the right workflows
✅ Adapting tasks based on user roles or priorities, creating more relevant user experiences
✅ Generating reports and proposals by combining data and insights from multiple sources

And this is just the beginning. Microsoft continues to expand what’s possible with Copilot across industries and job functions.

Real-World Example: AI in Action at the NFL

To see the real potential of Copilot and agents, look no further than this year’s NFL Scouting Combine. Microsoft partnered with the NFL to bring AI-powered insights into the draft process. With all 32 teams using a single platform integrated with Copilot, teams were able to instantly analyse player data, compare prospects, and make smarter decisions—all powered by AI agents working in the background.

This kind of transformation isn’t limited to pro sports. The same principles apply to your business—streamlined data, real-time insights, better decisions.

Get Started: Tools to Sharpen Your Copilot Skills

If you’re ready to start unlocking the full value of Microsoft 365 Copilot, Microsoft has created two excellent resources:

🔹 The Great Copilot Journey – A 30-day program to help you move from experimenting to fully integrating Copilot into your workflow. Perfect for individuals and teams.

🔹 The Copilot Prompt Gallery – A practical resource to help you write better prompts and get better outcomes. Like a cheat sheet for everyday Copilot users.

Even the best tools require practice—and these resources are designed to build confidence and capability in the flow of work.

Join the Conversation at Microsoft 365 Community Conference

If you want to go deeper, the Microsoft 365 Community Conference (May 6–8 in Las Vegas) is where the future of work takes the spotlight. Expect product deep dives, expert panels, and hands-on workshops—all centred on Copilot, agents, and AI at work. If you’re leading transformation in your organisation, this is the place to be.

At Digigen, we’re not just watching AI evolve—we’re helping our clients lead the change. As a trusted Microsoft partner, we work with organisations across industries to adopt tools like Copilot in a strategic, impactful way.

💬 Want to explore what AI agents could do in your business?
Let’s chat—our team is here to guide you.