1. Introduction
Welcome to Digigen.
This Privacy Policy ("Policy") explains how Digigen Pte. Ltd. (Singapore) and Growth Goats Co., Ltd. (Thailand) (collectively "Digigen", "we", "our", or "us") collect, use, disclose, and protect your personal data when you visit www.digigen.io (the "Site") or use our services.
We comply with applicable data protection laws including:
- Singapore Personal Data Protection Act (PDPA)
- Thailand Personal Data Protection Act (PDPA)
2. Information We Collect
Personal Information
- Contact Information: Name, email, phone number, company name, address
- Account & Transaction Data: Orders, invoices, subscriptions, payment records
- Business Information: Company details, service requirements, project information
- Communications: Emails, chat conversations, support requests
Technical & Usage Data
- IP address
- Browser type and version
- Device information
- Website usage behavior
- Referrer URLs and session data
3. How We Collect Data
- Directly from you: Forms, emails, calls, contracts
- Automatically: Cookies, analytics tools, tracking technologies
- Third parties: CRM systems, marketing platforms, partners, public sources
4. How We Use Your Information
We process your data for the following purposes:
Service Delivery
- Providing cloud, AI, and consulting services
- Managing accounts and contracts
- Billing and invoicing
Communication
- Responding to inquiries
- Customer support
- Sending service updates
Marketing (with consent where required)
- Newsletters and updates
- Advertising and remarketing
Improvement & Analytics
- Website performance analysis
- Service optimization
Legal & Compliance
- Fraud prevention
- Regulatory compliance
- Enforcing agreements
5. Legal Basis for Processing
Depending on your location, we rely on:
- Consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate and secure the Site
- Analyze traffic (e.g. Google Analytics)
- Personalize content
- Run advertising campaigns (e.g. Google Ads, Meta)
You can control cookies through your browser settings.
7. Sharing of Information
Service Providers
- Cloud platforms (Google Cloud, Microsoft Azure)
- CRM systems (HubSpot)
- Analytics and marketing tools
- Payment providers
Legal Authorities
- When required by law
- To protect rights and security
Business Transfers
- In case of merger, acquisition, or restructuring
8. International Data Transfers
Your data may be transferred and processed outside Singapore or Thailand.
We ensure appropriate safeguards including:
- Contractual protections
- Use of reputable cloud providers
- Security controls aligned with industry standards
9. Data Retention
We retain personal data only as long as necessary for:
- Service delivery
- Legal and tax requirements
- Business operations
When no longer needed, data is securely deleted or anonymised.
10. Data Security
We implement:
- Access controls
- Encryption
- Secure cloud infrastructure
- Internal security policies
However, no system is completely secure.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Restrict processing
- Data portability
- Object to processing
To exercise your rights, contact: legal@digigen.io
12. Marketing Communications
You can opt out of marketing emails at any time by:
- Clicking "unsubscribe"
- Contacting us directly
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
14. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
15. Changes to This Policy
We may update this Policy from time to time.
Updates will be posted on: Privacy Policy Page
16. Contact Information
If you have questions or requests regarding this Policy:
Email: legal@digigen.io
Website: https://www.digigen.io
Singapore Entity
Digigen Pte. Ltd.
Thailand Entity
Growth Goats Co., Ltd.
