AI agents are reshaping how organizations operate, transforming team structures, upgrading workflows, and unlocking new levels of capability across the board. With Microsoft 365 Copilot’s latest spring release (Wave 2), we’re seeing the arrival of powerful new agents designed to amplify human potential and accelerate decision-making.
Discover the New Agent Store
The newly launched Agent Store is now generally available, acting as a central hub for users to find, pin, and launch prebuilt agents within Microsoft 365 Copilot Chat. From Microsoft’s own agents—like the Researcher—to partner-built and custom internal agents, everything you need is at your fingertips.
This store isn’t just a marketplace, it’s a streamlined workspace where employees can summon contextual expertise on demand. With just a few clicks, teams gain access to automation that sharpens focus and delivers real-time business value. For digital-first businesses, this simplifies the tech stack while expanding access to AI-driven tools that were previously siloed or underutilized.
By centralizing access and enabling pinning of frequently used agents, the Agent Store empowers workers to personalize their AI environment. This leads to faster adoption, smoother workflows, and higher productivity across departments.
Cut IT and HR Clutter with the Employee Self-Service Agent
Routine queries around IT and HR policies can bog down even the most efficient teams. The Employee Self-Service agent, available in June 2025, addresses this head-on by responding to employee questions, managing requests, and integrating with internal systems to provide consistent, scalable support.
This not only cuts the number of support tickets but also frees up IT and HR teams to focus on more strategic work. It's an efficiency boost that pays dividends in both cost and speed—delivered through Microsoft 365 Copilot or on a metered basis via Copilot Chat.
From a business continuity perspective, the Employee Self-Service agent ensures that staff have always-on access to essential services. Whether it's resolving a device issue, clarifying a leave policy, or requesting equipment, the agent provides fast, context-aware answers, reducing frustration and boosting employee satisfaction.
Unlock Organizational Insight with the Skills Agent
When business leaders want a clear picture of internal capabilities, guesswork just won't cut it. The Skills agent, also set to launch in June 2025, leverages Microsoft’s new People Skills data layer to surface the right people, understand evolving expertise, and make smarter development decisions.
From a single interface, employees can update their profiles, find colleagues with niche skill sets, and navigate career paths more strategically. Leaders get a real-time view into organizational strengths and gaps, crucial for planning, talent mapping, and long-term success.
This tool becomes even more valuable in a hybrid and remote work environment. Visibility into workforce capabilities supports better project planning, drives upskilling initiatives, and helps align talent to business goals transforming people data into a true strategic asset.
What This Means for APAC Businesses
At Digigen, we believe this evolution of Microsoft 365 isn’t just a product update, it’s a capability unlock. These new agents don’t just automate, they adapt, learn, and support the unique ways teams work across the region.
For organizations in APAC, the implications are big: faster workflows, smarter resourcing, and lower operational overhead. It’s a future-ready foundation that empowers every employee to do more with confidence.
What’s more, these updates align with the growing need for scalable digital solutions that prioritize agility, security, and user experience. Whether you're building internal tools or refining service delivery, the latest Microsoft 365 agents offer a practical, AI-powered foundation to build on.
If this sparked ideas for your business, reach out to the Digigen team to discuss your next project.
